지원 녹취 포맷 목록
NICE NMF부터 레거시 테이프까지, 당사가 파싱·변환·마이그레이션하는 기업 녹취 포맷. 독점 시스템에 갇힌 녹취를 해방합니다.
Contact Center
| Vendor | Format / Platform | Ext. | Notes |
|---|---|---|---|
| NICE | NICE Media File (NMF) | .nmf | Proprietary container used by NICE Engage / Interaction Management, commonly wrapping G.729A, A-law/µ-law or ADPCM payloads. Our in-house parser losslessly extracts dual-channel audio and converts to WAV. |
| Verint | Verint / Audiolog | .wav / proprietary | Verint Impact 360 / Audiolog archives with proprietary indexing and compressed codecs. Bulk retrieval and platform migration supported. |
| Genesys | Genesys Interaction Recording (GIR) | .mp3 / .wav / meta | Genesys cloud and on-prem recordings, storing audio and interaction metadata separately. Export, transcoding and compliant archiving supported. |
| Calabrio | Calabrio ONE / WFO | proprietary | Proprietary storage of the Calabrio ONE recording and workforce-optimization suite. Historical retrieval and migration to new platforms supported. |
| Avaya | Avaya Contact Recorder / Witness | proprietary | Avaya (formerly Witness) contact-center recordings. Extraction and migration of historical audio from decommissioned systems supported. |
Public Safety
| Vendor | Format / Platform | Ext. | Notes |
|---|---|---|---|
| NICE | NICE Inform (Public Safety) | .wav / proprietary | Recording and incident-reconstruction platform for emergency (911-class) control rooms, with rich metadata and multi-channel synthesis. Export and migration supported. |
Trading & Finance
| Vendor | Format / Platform | Ext. | Notes |
|---|---|---|---|
| Red Box | Red Box Recorders (Quantify) | proprietary | Recording platform for financial trading and command-and-control. Retrieval and format liberation within compliance retention periods supported. |
| ASC | ASC neo / EVIPro | proprietary | ASC recording platform, common in finance and emergency-services contexts. Export and migration supported. |
Legacy & Tape
| Vendor | Format / Platform | Ext. | Notes |
|---|---|---|---|
| Racal | Racal Wordnet | legacy | Legacy voice-logging system, often on proprietary tape/disk media. Media reading and format liberation supported. |
| Eyretel | Eyretel MediaStore | legacy | Legacy Eyretel (later absorbed into Verint) recording store. Historical-data rescue and migration supported. |
| Dictaphone | Dictaphone Guardian | legacy | Dictaphone Guardian voice-logging system. Proprietary-format parsing and conversion supported. |
| Various | Legacy Tape (DAT / DLT / DDS) | .dat / tape | Historical recordings on assorted tape media. Tape retrieval, reading and digital format-liberation services provided. |
Don't see your system? We continually expand format coverage — contact us for an assessment.