Products & Services
Based on advanced AI technology, providing professional solutions for different industries
Intelligent Outbound
AI-powered voice recognition and natural language processing for intelligent customer outbound services
Core Features
- Intelligent Speech Recognition
- Automatic Dialing System
- Customer Intent Analysis
- Real-time Data Statistics
Expected Results
- • Improve outbound efficiency by 80%
- • Reduce labor costs by 50%
- • Improve conversion rate by 30%
Intelligent Quality Check
Automated quality detection and service evaluation through voice analysis and emotion recognition
Core Features
- Voice Quality Analysis
- Service Standard Detection
- Emotion Recognition Analysis
- Automatic Scoring System
Expected Results
- • Achieve 100% call coverage
- • Reduce QC time by 90%
- • Improve customer satisfaction by 25%
Intelligent Training
Personalized learning paths and intelligent training effectiveness evaluation system
Core Features
- Personalized Learning
- Skill Assessment
- Training Effect Tracking
- Knowledge Base Management
Expected Results
- • Shorten training cycle by 60%
- • Improve learning effect by 40%
- • Reduce training costs by 35%
Verint Solutions
Professional Verint system integration, optimization and custom development services
Core Features
- System Integration
- Performance Optimization
- Custom Development
- Technical Support
Expected Results
- • 99.9% system stability
- • 40% performance improvement
- • 24/7 support
NICE NMF Parsing
Professional NICE recording file format conversion and data migration services
Core Features
- Format Conversion
- Data Migration
- Compatibility Guarantee
- Seamless Integration
Expected Results
- • 100% format compatibility
- • Zero data loss
- • Rapid deployment
Data Security
Comprehensive data security protection to ensure enterprise information security
Core Features
- Data Encryption
- Access Control
- Security Audit
- Compliance Check
Expected Results
- • National standard compliance
- • Data security guarantee
- • Compliance certification
Service Process
Standardized service process to ensure successful project implementation
Requirement Research
In-depth understanding of customer needs and business scenarios
Solution Design
Develop personalized solutions
System Development
Professional team for system development and integration
Testing & Deployment
Comprehensive testing to ensure stable system operation
Training & Support
Provide user training and technical support
Data Capabilities
End-to-end retrieval, migration and compliance across the recording-data lifecycle
Voice Data Retrieval
Chat Data Retrieval
Recording Platform Migration
Data Format Liberation
Compliance & eDiscovery
Enterprise Recording Platforms
NICE, Verint, Genesys, Calabrio
Cloud Contact Center (CCaaS)
Speech-to-Text & Analytics
Data Archiving & Management
Tape Retrieval
Service Industries
Professional solutions for different industries
Banking & Finance
Intelligent customer service, risk control, compliance supervision
Insurance Industry
Intelligent underwriting, claims processing, customer service
Telecom Operations
Customer service, network monitoring, business promotion
Manufacturing
Quality control, production monitoring, customer support
Retail & E-commerce
Customer service, order processing, marketing promotion
Government Agencies
Public services, government hotlines, emergency response
Ready to Start?
Contact us for professional consultation