Knowledge Base

Practical guides and in-depth articles on recording-data liberation, format conversion and platform migration.

How to Convert NICE Recording Files (.nmf) to WAV

NICE .nmf is a proprietary container that ordinary players cannot open. This guide explains what NMF contains, the conversion pitfalls, and how to batch-convert it losslessly to standard WAV.

Learn More → Platform Migration

How to Migrate Historical Recordings from a Decommissioned System (NICE / Verint)

When a recording system is retired, historical audio is often locked in proprietary formats. This guide covers the risks, a standard migration process, and how to keep recordings permanently online and analyzable.

Learn More → Compliance

Recording Compliance Retention & eDiscovery: A Practical Guide

Why finance and insurance must retain call recordings long-term, how to keep them stored, searchable and producible, and the key role of format liberation.

Learn More → Speech Analytics

How Dual-Channel Recording Powers Quality Inspection & Speech Analytics

Why dual-channel (agent/customer separation) is the prerequisite for high-quality QA and analytics, what mono mixing loses, and how to preserve channel separation during conversion.

Learn More → Technical

Telephony Audio Codecs Explained: G.729, A-law, µ-law and ADPCM

Why do some recordings play fine while others turn to noise? Understanding these telephony codecs is the prerequisite for correctly converting and migrating historical audio.

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