Knowledge Base
Practical guides and in-depth articles on recording-data liberation, format conversion and platform migration.
How to Convert NICE .nmf Files to WAV
NICE .nmf is a proprietary container ordinary players cannot open. What it holds, the conversion pitfalls, and how to batch-convert it to WAV losslessly.
Learn More → Platform MigrationMigrating Recordings Off NICE or Verint
Retiring a recording system leaves its audio locked in proprietary formats. The risks, a standard migration process, and how to keep recordings analyzable.
Learn More → ComplianceRecording Retention and eDiscovery Guide
Why finance and insurance must retain call recordings long-term, how to keep them stored, searchable and producible, and the key role of format liberation.
Learn More → Speech AnalyticsDual-Channel Recording: QA and Analytics
Why dual-channel (agent/customer separation) is the prerequisite for high-quality QA and analytics, what mono mixing loses, and how to keep channels separate.
Learn More → TechnicalAudio Codecs: G.729, A-law, µ-law, ADPCM
Why do some recordings play fine while others turn to noise? Understanding these telephony codecs is the prerequisite for converting historical audio correctly.
Learn More → Encryption & ComplianceMigrating AES-Encrypted Recordings
AES-encrypted archives turn unopenable once the platform is gone and keys are lost. Key models, the governance gaps that stall migration, and lawful decryption.
Learn More → Legacy Tape DigitizationBulk LTO Tape Export for Call Recordings
Historical call-centre audio is still locked on LTO tape. Reading one tape is not feasibility: the real work is bulk export at scale plus a verifiable report.
Learn More → Platform MigrationExporting Recordings From Verint
After the Thoma Bravo buyout and Calabrio merger, the task is not replacing Verint but owning an open-format copy of your recordings. Three lock-in points.
Learn More → Platform MigrationRecording Metadata: Export and Mapping
Recording migrations fail on metadata, not audio: which fields make a call findable, how the mapping breaks, what a searchable export looks like.
Learn More → Platform MigrationRecording Migration Acceptance Report
A migration is not done when the files convert, but when the counts reconcile against the source database. What an acceptance report must contain.
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